Pet Samaritans customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post

Pet Samaritans , Broomhill Road, Old Whittington, CHESTERFIELD, Derbyshire, S41 9EA, GB

Telephone

07872 421878

Contact Us Online

Fill out a contact form

What information we collect, use, and why

We collect or use the following information to receive donations or funding and organise fundraising activities:

  • Names and contact details
  • Addresses
  • Donation history
  • Order history

We collect or use the following personal information for volunteering purposes:

  • Contact details (eg name, address, telephone number or personal email address)

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below.

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
  • Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure– You have the right to ask us to delete your personal information.
  • Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information.
  • Your right to object to processing– You have the right to object to the processing of your personal data.
  • Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for volunteering purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you

How long we keep information

All records are made and held in accordance with the principles of the UK GDPR and Data Protection Act 2018.

We keep records for volunteers for a period of one year after volunteering has ceased. Donation records are kept for six years after the end of the financial year that includes the last donation to which they relate.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

Last updated

19 September 2024